As public concern over food safety and a changing regulatory environment have become focal points in the industry, foodservice operators need to move beyond outdated and unreliable manual processes to better protect their customers and their brand. If daily supply chain quality issues are not managed in a systematic, enterprise-wide manner, the results can include shut downs, loss of customers, reduced employee productivity, higher administrative costs and lost credit dollars.

Unfortunately the foodservice industry faces severe challenges in managing supply chain quality, including reliance on inconsistent, manual processes that make it difficult to identify quality related risk and uncover hidden issues. Even when these issues are identified, companies lack enterprise-wide visibility into the status of efforts that would allow them to address these issues and ensure processes are put in place to prevent reoccurrence. Perhaps of most concern, manual processes managed in organizational silos prevent the early detection of troubling trends that can mushroom into larger, more costly issues.

Collaboration is Key to Protecting Your Customers and Your Brand

ITN Supply Chain Quality Management is a suite of powerful hosted solutions that enable you to capture, route, correct, prevent and analyze system-wide quality complaints and audits between your organization and your trading partners. Unlike spreadsheet or email-based processes, this solution gives you the ability to collaborate online with your partners and provides a real-time closed-loop view of enterprise-wide quality. By unifying all supply chain product and service quality data into a central repository, you have access to robust reporting, dashboard and alert capabilities so you can identify trends and overdue actions, and create detailed trading partner scorecards. Benefits include:

• Protect brand image and market share
• Reduce the number and severity of quality related issues
• Reduce the closure time for quality issues
• Increase credit recovery and reduce credit recovery time
• Improve communication and collaboration across the organization and with trading partners