Quality Management

ADDRESS QUALITY ISSUES AT RECEIVING

When it comes to food and beverage, quality matters most.

iTrade’s Quality Management Solution (QMS) helps your organization to deliver the freshest, highest quality products to delight your customers and keep them coming back.

iTrade QMS provides the collaborative tools to address quality issues at the end-unit with a mobile claims management solution to automate quality management processes, issue complaint cases on deficient products and foster ongoing improvement.

Segments Served:


Quality Management

ADDRESS QUALITY ISSUES AT RECEIVING

When it comes to food and beverage, quality matters most.

Segments Served:

iTrade QMS is designed for the end-unit, where product replacements can be difficult and costly whenever quality issues arise. The solution can be deployed on any smartphone, tablet or internet-enabled device at time of receiving, empowering employees to submit quality claims and monitor updates about credits and financial responsibility, without the need to go through an intermediary.

iTrade QMS provides corporate and HQ visibility into product quality claims and includes all segments of the supply chain as a part of the collaborative solution, streamlining the many day-to-day interactions between different trading partners, operator units, DCs, and HQ.

iTrade QMS not only automates processes, it also boosts overall quality by helping organizations to make better, more informed sourcing decisions by leveraging their own data to grade suppliers and product quality.

iTrade’s Quality Management Solution streamlines quality management and offers greater supply chain visibility, helping you to:

Spend up to 75% less time identifying and correcting vendor specific quality issues
Increase capture of quality claim dollars from vendors by up to 40%
Reduce product safety risks that could adversely affect customers
Improve overall quality with complaint case metrics and performance scorecards

iTrade’s Quality Management Solution (QMS) helps your organization to deliver the freshest, highest quality products to delight your customers and keep them coming back.

iTrade QMS provides the collaborative tools to address quality issues at the end-unit with a mobile claims management solution to automate quality management processes, issue complaint cases on deficient products and foster ongoing improvement.

iTrade QMS is designed for the end-unit, where product replacements can be difficult and costly whenever quality issues arise. The solution can be deployed on any smartphone, tablet or internet-enabled device at time of receiving, empowering employees to submit quality claims and monitor updates about credits and financial responsibility, without the need to go through an intermediary.

iTrade QMS provides corporate and HQ visibility into product quality claims and includes all segments of the supply chain as a part of the collaborative solution, streamlining the many day-to-day interactions between different trading partners, operator units, DCs, and HQ.

iTrade QMS not only automates processes, it also boosts overall quality by helping organizations to make better, more informed sourcing decisions by leveraging their own data to grade suppliers and product quality.

iTrade’s Quality Management Solution streamlines quality management and offers greater supply chain visibility, helping you to:

Spend up to 75% less time identifying and correcting vendor specific quality issues

Increase capture of quality claim dollars from vendors by up to 40%

Reduce product safety risks that could adversely affect customers

Improve overall quality with complaint case metrics and performance scorecards

KEY FEATURES

CUSTOMIZABLE CORE WORKFLOW

Quality administrators can specify the order in which trading partners are contacted either for documentation purposes or for credit, automating a process that was previously manual and required extensive paperwork and time on the phone with the supplier.

COLLABORATIVE, MULTI-CHANNEL COMMUNICATION

Franchisees or end-unit users can submit complaint cases from any tablet, smartphone or internet-enabled device, and trading partners and administrators can respond via email or by logging directly into the system, streamlining communication and document movement.

AGGREGATED REPORTING

Quality program administrators can use the reporting module to create supplier scorecards, showing trends with product quality and capturing problem end-units or trading partners for long-term cost reduction, assistance with supplier selection and product comparisons.

REDUCED COSTS OF MANAGING A QUALITY PROGRAM

By enabling end-unit users (franchisee and restaurant users) to submit their own complaint cases via an online, collaborative system, the management costs of a quality program – administrators and/or a call center – are significantly reduced.

UTILIZES PRE-EXISTING DATA SOURCES

There is no IT burden to create new file feeds or re-submit product or trading partner data. Existing associations can be maintained. Deployment timeframe and turnaround are shortened, as the system will automatically know which DCs serve which units and which products come from which suppliers.

DYNAMICALLY CREATED WORKFLOW LOGIC

Pre-existing data means that franchisees are not required to know which supplier created a case in order to get a credit or replacement, vastly reducing the time-cost burden from the unit-level.

KEY FEATURES

CUSTOMIZABLE CORE WORKFLOW

Quality administrators can specify the order in which trading partners are contacted either for documentation purposes or for credit, automating a process that was previously manual and required extensive paperwork and time on the phone with the supplier.

COLLABORATIVE, MULTI-CHANNEL COMMUNICATION

Franchisees or end-unit users can submit complaint cases from any tablet, smartphone or internet-enabled device, and trading partners and administrators can respond via email or by logging directly into the system, streamlining communication and document movement.

AGGREGATED REPORTING

Quality program administrators can use the reporting module to create supplier scorecards, showing trends with product quality and capturing problem end-units or trading partners for long-term cost reduction, assistance with supplier selection and product comparisons.

REDUCED COSTS OF MANAGING A QUALITY PROGRAM

By enabling end-unit users (franchisee and restaurant users) to submit their own complaint cases via an online, collaborative system, the management costs of a quality program – administrators and/or a call center – are significantly reduced.

UTILIZES PRE-EXISTING DATA SOURCES

There is no IT burden to create new file feeds or re-submit product or trading partner data. Existing associations can be maintained. Deployment timeframe and turnaround are shortened, as the system will automatically know which DCs serve which units and which products come from which suppliers.

DYNAMICALLY CREATED WORKFLOW LOGIC

Pre-existing data means that franchisees are not required to know which supplier created a case in order to get a credit or replacement, vastly reducing the time-cost burden from the unit-level.