The Customer Support Team email address will be closed effective August 31st 2019.

All cases after this time need to be submitted through the iTradeNetwork Community Portal.

Customer Portal

Create An Account

Complete the form below to contact us. Please note: for optimal customer support, please see support options below. (Please use a new browser to fill out the form:Chrome, Firefox, Edge, Safari)


iTrade Network
4160 Dublin Blvd., Suite 300
Dublin, CA 94568

Phone: (925) 660-1100

Customer Support

For all FoodLink solutions – PTI, Item, Warehouse Management Solutions, Fresh or Commerce::

Phone: (925) 660 – 1111

Hours: M-F 6am – 5pm PDT

For CMS, QMS, IPW, Spend Management, Trade Spend, Inventory, and Query Plus:

Phone: (925) 660 – 1360

Hours: M-F 6am – 5pm PDT

For Access and Branded Procurement:

Phone: (925) 660 – 1336

Hours: M-F 6am – 5pm PDT