After a summer of steadily migrating customers onto our innovative iTradeNetwork Community Portal, we have officially deactivated our support email addresses to bring iTradeNetwork and our customers into a new age of customer experience.
Our Portal is simple—it’s your one-stop shop for all iTrade-related inquiries, support, and education, and it will help get you the answers and tools you need much more quickly and efficiently. With a modern design, the Portal gives our customers better access to our Customer Experience Team, too.
Within this multifaceted Portal, our customers will now be able to find step-by-step instructions for common tasks, clear answers to foundational questions, and access to all of their company’s historical cases. This ability to learn from previous support cases is key to saving time and preventing duplicate cases, so this Portal will not only allow more time for our Customer Experience Team to focus on pressing, detailed cases, but also it will give our customers access to all of their company’s previous Portal cases and their resolutions.
This cutting-edge method of centralized case management further allows our users to access our knowledge base. Customers can download informational sheets and watch tutorials all within the Portal, and it features simple ways to communicate directly with our Customer Experience Team. Within the streamlined Portal, all cases are automatically routed to the proper team immediately, allowing for much more direct and convenient communication.
To create an account or log in, please visit the new Portal Log In Page. You can download the Portal User Guide for step-by-step instructions for setting up your account. You’ll also find helpful resources on how to create and manage your cases and how to leverage our Knowledge Base.
We hope to engage with you soon on the Portal, and we hope you are just as excited as we are!