The Enhanced Billback Solution
Ocean Spray worked closely with iTradeNetwork to develop the new enhanced Billback Solution, which provides a database driven view of customer billbacks, allowing pricing analysts and brokers to view and validate the claim reports via the OMS portal. The Solution uses enhanced supplier information from iTrade’s Order Management System (OMS), which allows the manufacturer to receive normalized and enhanced billback reports and/or a standard outbound 867 EDI transaction. “What was once done with diverse and unique emails, faxes, and confusing spreadsheets can now be done with a single integration between the distributor’s claim application and the iTradeNetwork’s Enhanced Billback Solution,” said Mark Madrid, iTradeNetwork’s Director of Integration Services.
The Enhanced Billback Solution is a database driven solution that leverages the billback claim from the distributor against the manufacturer OMS catalog and proprietary information. The process allows the manufacturer to control the handling of the outbound EDI 867 Billback claim by allowing the corporate pricing analyst or authorized broker to decide when to mark the claim as validated and send the correct electronic 867 to the manufacturer or 3rd party provider.
The solution replaces the distributor email, hardcopy, fax and web portal billback claims with a common, normalized view of the claim which is both viewable and available in standard report formats.
The solution also uses standard OMS portal methods to lookup, search and ﬁlter the billback claim by distributor, distributor branch, billback type, report period, date submitted. Similar to viewing manufacturer Invoices and Purchase Orders, the user can search billback history and research speciﬁc billback claims and collaborate with the distributor claims resource to view billbacks and help reconcile identiﬁed issues.
The manufacturer that uses the on-demand OMS Enhanced Billback Solution is now able to use a common claim validation process across all of their entrusted foodservice customers. In addition, the manufacturer simply needs to integrate their billback claim system to the standard iTrade enhanced 867 Billback once. iTradeNetwork will integrate the participating distributor’s billback ﬁle to OMS across diﬀerent implementations of the EDI 867 or other ﬁle format.
iTrade helped Ocean Spray reduce costs, improving process eﬃciency by eliminating manual data entry and reconciling errors. Now Ocean Spray uses the Enhanced Billback Solution as their single point of entry for all 867 data. “From my perspective, iTradeNetwork did a great job on the roll out, addressing all our concerns and helping us get better data faster,” said Dowie. The solution allowed Ocean Spray to transition from the manual claim processing method to the Enhanced Billback Solution in a rapid manner, providing both the enhanced claim reports and views, along with the original 867 Billback from the distributor. The pilot project enabled both Ocean Spray and iTradeNetwork to evaluate the solution quickly, while providing valuable enhancements that became part of the application available today.