Customer Support
For help on support related issues, please submit a ticket via our Support Portal located here. (Note: your support username and password are different from your iTrade account).
The Customer Experience Team is available:
Monday – Friday, 6:00am – 5:00pm Pacific Standard Time
Emergency Phone Support for Severity Level 1 or Severity Level 2 Outages:
24 x 7 Emergency support available for a Severity Level 1 or 2 outages only as defined in your Service Level Agreement, please click here for definitions.
Note: All Severity Level 1 and 2 cases must be reported via the telephone to insure immediate attention. This phone number is also used to report an after-hours Severity Level 1 or 2 incident.
2023 Support Holiday Schedule:
January 2 – New Year’s Day (observed)
January 16 – Martin Luther King Jr. Day
May 29 – Memorial Day
June 19 – Juneteenth
July 4 – Independence Day
September 4 – Labor Day
November 23 – Thanksgiving Day
November 24 – Day After Thanksgiving
December 25 – Christmas Day
December 26 – Day After Christmas
January 1 – New Year’s 2024