The Customer Support Team email address will be closed effective August 31st 2019.

All cases after this time need to be submitted through the iTradeNetwork Community Portal.

Customer Portal

Customer Support


Support Contact Information and Availability:

Support Cases should be logged at our Customer Portal

The Customer Experience Team is available:

Monday – Friday 6:00am – 5:00pm Pacific Standard Time

Emergency Phone Support for Severity Level 1 or Severity Level 2 Outages:

(925) 660 – 1111

24 X 7 Emergency support available for a Severity Level 1 or 2 outages only as defined in your Service Level Agreement, please click here for definitions.

Note: All Severity Level 1 and 2 cases must be reported via the telephone to insure immediate attention. This phone number is also used to report an after-hours Severity Level 1 or 2 incident.

2019 Support Holiday Schedule:

January 1st – New Year’s Day
February 18th – President’s Day
May 27th – Memorial Day
July 4th – Independence Day
July 5th – Day After Independence Day
September 2nd – Labor Day
November 28th – Thanksgiving Day
November 29th – Day After Thanksgiving
December 25th – Christmas Day
December 26th – Day After Christmas

Connect to the industry’s largest trade network.

iTradeNetwork’s customer base includes over 5,000 companies from throughout the food and beverage industry.

  • Top 14/20

    North American Grocers

  • Top 10/10

    North American Foodservice Distributors

  • Top 8/10

    Global Food/Beverage Manufacturers

  • 7.0 Million

    Purchase Orders Processed Through OMS in 2017

  • US $82 Billion

    Gross Spend Through OMS in 2017