Customer Support

Support Contact Information and Availability

The Customer Experience Team is available:

Monday – Friday 6:00am – 5:00pm Pacific Standard Time

Emergency Phone Support for Severity Level 1 or Severity Level 2 Outages:

(925) 660 – 1111

24 X 7 Emergency support available for a Severity Level 1 or 2 outages only as defined in your Service Level Agreement, please click here for definitions.

Note: All Severity Level 1 and 2 cases must be reported via the telephone to insure immediate attention. This phone number is also used to report an after-hours Severity Level 1 or 2 incident.

2020 Support Holiday Schedule:

January 1st – New Year’s Day
January 20^th – Martin Luther King Jr. Day
February 17th – President’s Day
May 25th – Memorial Day
July 3rd – Independence Day
September 7th – Labor Day
November 26th – Thanksgiving Day
November 27th – Day After Thanksgiving
December 25th – Christmas Day
December 28th – Day After Christmas
December 29^th – December 31^st – Companywide Shutdown