Customer Support

Support Contact Information and Availability:

Phone: (925) 660 – 1111

Monday – Friday 6:00am – 5:00pm Pacific Standard Time

Log a case at our Customer Portal

24 X 7 Emergency support available for a Severity Level 1 or 2 outages only as defined in your Service Level Agreement, please sign in for definitions.Note: All Severity Level 1 and 2 cases must be reported via telephone to insure immediate attention. The above phone number is also used for after-hours emergency support.

2019 Support Holiday Schedule:

January 1st – New Year’s Day
February 18th – President’s Day
May 27th – Memorial Day
July 4th – Independence Day
July 5th – Day After Independence Day
September 2nd – Labor Day
November 28th – Thanksgiving Day
November 29th – Day After Thanksgiving
December 25th – Christmas Day
December 26th – Day After Christmas