Customer Support

Support Contact Information and Availability:

Support Cases should be logged at our Customer Portal

The Customer Experience Team is available:

Monday – Friday 6:00am – 5:00pm Pacific Standard Time

Emergency Phone Support for Severity Level 1 or Severity Level 2 Outages:

(925) 660 – 1111

24 X 7 Emergency support available for a Severity Level 1 or 2 outages only as defined in your Service Level Agreement, please click here for definitions.

Note: All Severity Level 1 and 2 cases must be reported via the telephone to insure immediate attention. This phone number is also used to report an after-hours Severity Level 1 or 2 incident.

2019 Support Holiday Schedule:

January 1st – New Year’s Day
February 18th – President’s Day
May 27th – Memorial Day
July 4th – Independence Day
July 5th – Day After Independence Day
September 2nd – Labor Day
November 28th – Thanksgiving Day
November 29th – Day After Thanksgiving
December 25th – Christmas Day
December 26th – Day After Christmas