The Customer Support Team email address will be closed effective August 31st 2019.

All cases after this time need to be submitted through the iTradeNetwork Community Portal.

Customer Portal

Our Team

The iTrade management team embodies and cultivates our corporate culture, working hard on behalf on our customers as well as to help employees learn, grow and succeed.

Rhonda Bassett-Spiers

CEO

Ms. Bassett-Spiers has 25 years’ experience in Silicon Valley technology companies. Most recently, Rhonda was the Executive Vice President of US Payments for Fundtech, where she helped to transform and grow the business, as well as orchestrate the D+H acquisition in 2015. Prior to this, Rhonda was the Chief Operating Officer (COO) at CashEdge, where she led the efforts to triple revenue in four years, as well as launch a number of product innovations in the payments industry. Earlier in her career, Rhonda was the COO of Control 4, the Chief Information Officer (CIO) at BEA Systems, and held a number of roles in supply chain, manufacturing and software development at Hewlett-Packard Company. Rhonda was also a board director of BigFix, an endpoint and security management company, where she provided strategic oversight to quadruple revenue in five years, and helped to orchestrate the IBM acquisition in 2009. Rhonda holds a Bachelor of Science degree in Management Information Systems from the University of San Francisco and completed the Executive MBA program at Duke University Fuqua School of Business.

Dale Slaughenhaupt

Head of Professional Services, Product Development, & Product Management (Trace and Fresh)

Dale has 25+ years experience in the software industry, with more than 12 of those in C-level/executive roles spanning software, hardware, enterprise architecture, operations, global IT and supplier/vendor management. Most recently he held several executive level positions at Control4–a leading home automation technology company. Previously, Dale led Architecture Technology Solutions teams at BEA Systems.

Nathan Romney

Head of Product Management, Sales Enablement (OMS & MDS) & Enterprise Architecture

Nathan has 20+ years of information technology experience and a history of scaling IT, business operations, and software development teams. Most recently he was CIO at Control4–a leading home automation technology firm–and prior to that held IT leadership and software architecture roles at BEA Systems and NASA Ames Research Center.

Rene Cardenas

Head of Business Analysis & Marketing

Rene has 10+ years of experience in business analysis, customer support operations, account management, financial analysis, and corporate strategy teams. Most recently, he was Client Relationship Director at Fundtech/D+H. Rene also has extensive experience in the development and implementation of multi-site customer support teams, as well as product go-to-market strategies. He is a graduate of The Middlebury Institute of International Studies and Santa Clara University, and speaks Spanish and Italian.

Steve Gantenbein

Chief Revenue Officer

Steve brings 15+ years of cloud technology sales and marketing experience to iTradeNetwork. He has helped organizations scale from start up to publicly traded entities such as NetSuite, Dell, Intacct, and most recently Optymyze. As SVP of Global Sales at Optymyze, he grew subscription revenues by over 600% during his tenure. He is a graduate of Stanford University.

Jeanette Sutherland

Head of Customer Experience Operations, Security and Compliance

Jeanette has 28 years of experience in the software industry, with more than 15 years experience in corporate IT architecture, operations, compliance, disaster recovery, and business continuity planning. She has extensive experience leading large-scale/high-volume customer support organizations providing for mission critical services to customers.

Guy Hopkins

Head of Product Development (OMS & MDS) & Enterprise Architecture

Guy has 20+ years of experience in a variety of senior leadership roles in the software industry, spanning enterprise architecture, development, delivery and operations. Most recently, he drove the introduction of operational processes for newly introduced Platform as a Service (PaaS) product offerings within the Oracle Cloud. Prior to Oracle, Guy headed shared services development at BEA Systems.

Andrew Lampe

Vice President, Information Technology

Andrew brings over 20 years of professional technology experience to the iTradeNetwork team.  Most recently, he served as the Director of Technology at eQuest, the world’s largest distributor of job posting information, after spending a year as the Technical Director for the Bitcoin Foundation.  As one of the founders, Andrew helped build a custom job search engine from the ground up at DirectEmployers Association, where he worked for nine years as the Vice President of Research and Development.  Earlier, Andrew worked at Monster as a Lead Programmer and at NASA as a Software Engineer.  Andrew graduated from Taylor University as a Computer Science, Physics, Mathematics major.

Brett Paduch

Senior Vice President of Finance

With over 15 years of experience in accounting and finance, Brett joined the iTradeNetwork team in March 2019 after a two-plus-year stint as Director of Accounting at Roper Technologies. Prior to that, Brett led the FP&A team within the Food and Beverage segment of a multinational public company and managed various complex audit engagements during his 10 years at PwC. Brett is a graduate of The Citadel and is a CPA.

David Miller

Head of Product Development for Branded Procurement and Spend Management

David has 28 years experience in the software industry, with more than 15 years experience in executive roles for global software companies, including J2EE development, operations and enterprise architecture. Most recently, David spent 9 years as an operations technology executive for Oracle, and previously led software development, support, IT operations and enterprise architecture at BEA Systems.

Claudia Fuentes

Head of People and Culture

Claudia has 17+ years of experience in the design and implementation of HR programs and strategies to support recruiting, employee relations, benefit administration, and legal compliance to achieve corporate goals. Most recently, she spearheaded the successful growth of ISCS from 68 employees across three offices to 235 staff and five sites. Claudia has championed efforts to coach leadership on effective talent management in order to optimize team development and retention.